Verints core offerings provide enterprise intelligence and security intelligence. Feb 22, 2016 verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Customer experience experts in automation, ai and cloud. Verint systems vrnt announces acquisition of contact solutions. Todays customer service technology ecosystem is complex and comprised of a great number of vendors that provide overlapping and competing capabilities. Headquarters verint hq 330 south service road melville, ny 11747 united states phone.
In 2000, kana made its thenlargest acquisition, silknet software. Following a series of acquisitions, verint is investing heavily in cloud applications to augment its onpremise callcenter and workforce management applications, which continue to account for the bulk of its recurring revenue stream. Verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. The deal extends verints actionable intelligence vision with realtime, contextual selfservice software. Vrnt announced that it has extended its customer engagement optimization portfolio through its acquisition of opinionlab, a leader in continuous voice of the. Verint accelerates automation innovation and expands cloud selfservice solutions. Verint systems agrees to buy pebacked kana software for. Vrnt today announced that it has agreed to acquire kana software inc.
The collective solutions from verint and kana would enable. Verint systems wikimili, the best wikipedia reader. Vrnt and provides onpremises and cloud computing hosted customer relationship management software products to many of the fortune 500, midmarket businesses and government agencies. The provider of actionable intelligence solutions announced the acquisition of kana software. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. We believe that acquiring kana would allow verint to offer a holistic customer engagement strategy powered by actionable intelligence, providing significant value for our customers and partners.
Jan 06, 2014 kana software kana software is a software company delivering cloudbased customer service solutions to large and mediumsize organizations. Verint is a global leader in actionable intelligence. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of. Todays news of verints intent to acquire kana ushers a new wave of consolidation in the greater customer service space.
Following a series of acquisitions, verint is investing heavily in cloud applications to augment its onpremise callcenter and workforce management applications, which continue to account for. Ssi provides a list of where security systems integrators can find the top video analytics suppliers at isc west 2015. Verint systems verint systems provides actionable intelligence solutions for enterprise workforce optimization and security intelligence. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. Ive previously blogged about what these critical software components are. Verint customer engagement optimization kana software. Steven thurlow vice president and global practice leader, engagement management verint systems. The acquisition would form a unique combination that would likely extend verints actionable intelligence strategy. Texasbased telligent provides software for customer support and digital. Verint acquires contact solutions smart customer service.
Verint extends voice of the customer suite to digital. The acquisition of kana, a portfolio company of accelkkr, is expected to be completed in verint s first fiscal quarter ending april 30, 2014. The acquisition would form a unique and revolutionary combination that would extend verints actionable intelligence strategy. Strengths, domain expertise, and key differentiators. The transaction is expected to close by april 30, 2014. The pending purchase from private equity firm accelkkr will add key capabilities to the. Kana software kana software is a software company delivering cloudbased customer service solutions to large and mediumsize organizations. Security, surveillance and business intelligence company verint systems inc nasdaq. Verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. Verint has more than 10,000 clients in 150 countries, and has approximately 2,800 employees in various locations internationally. Verint systems acquires mercom contact center solutions vendor verint systems today announced it had acquired mercom, a provider of interaction recording and performance evaluation tools.
Verint to acquire kana software, transforming the way. Aug 18, 2015 telligent provides software for customer support and digital marketing communities. The official line is that verint s acquisition of kana software combines big. Verint is a software vendor with a core in analytical software. Jan 07, 2014 todays news of verints intent to acquire kana ushers a new wave of consolidation in the greater customer service space. Verint systems kana deal turns verint into a billion dollar. The collective solutions from verint and kana would enable organizations worldwide to implement a single. Today, more than 10,000 organizations in 180 countriesincluding over 80 percent of the fortune 100count on intelligence from. Their products are designed to assist clients in data analysis, specifically large data sets.
Verint systems is a melville, new yorkbased analytics company which was founded in 2002. The deal with a price tag of roughly half a billion dollar is applauded by investors sending shares of. When you upgrade to crunchbase pro, you can access unlimited search results, save your dynamic searches, and get notified when new companies, people, or deals meet your search criteria. Verint systems kana deal turns verint into a billion. Verint systems vrnt announces acquisition of contact. Verint systems is using an acquisition to move into the customer service software and cloud computing markets the data analytics software company announced on monday that its reach an agreement.
The official line is that verints acquisition of kana software combines big. Verint systems acquires kana software 20140106 crunchbase. Their solutions help government and enterprises make sense of the vast information they collect in order to achieve their performance and security goals. Verint systems is a provider of actionable intelligence solutions for enterprise workforce optimization and security intelligence. Vrnt announced its acquisition of contact solutions, a leading provider of realtime, contextual customer care solutions. The acquisition of kana software by verint systems creates a single organisation, with the knowledge, insight and solutions to help transform customer. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of onpremises and cloud customer service solutions. Customer experience experts in automation, ai, and cloud. Apr, 2017 verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. The acquisition would form a unique and revolutionary combination that would extend verint s actionable intelligence strategy. Choose business it software and services with confidence. Verint extends voice of the customer suite to digital engagement.
One just announced acquisition is of ai voice response company next it by verint nasdaq. Sep 28, 2015 ssi provides a list of where security systems integrators can find the top video analytics suppliers at isc west 2015. The deal with a price tag of roughly half a billion dollar is. Jan 08, 2014 the provider of actionable intelligence solutions announced the acquisition of kana software. The acquisition would form a unique combination that would likely extend verint s actionable intelligence strategy. Explore martinwolfs catalogue of relevant merger and acquisition industry news verint systems acquires kana software. Dec 21, 2017 one just announced acquisition is of ai voice response company next it by verint nasdaq. Vrnt is a global leader in actionable intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance.
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